Support/Community Manager

Elephant Games is an international gaming company whose history began in 2003. Over this time, we have released over 100 hidden object games on PC, Mac, and Android. The geography of our team ranges from India to Argentina. Currently, we are actively working on creating our own IPs, experimenting with different genres, mechanics, and monetization models.

We are in search of a skilled Support / Community Manager to join our team.

For which tasks (responsibilities)?

Support:

• Reply to reviews on app stores / social media and maintain a friendly atmosphere and company rating.

• Informing development about bugs / issues encountered by users.

SMM | Community:

• Developing and implementing a strategy for social media platforms (Facebook/Instagram).

• Implementing the content plan: briefing, writing texts, maintaining activity by responding to comments, etc.

• Generating ideas (promo codes, giveaways, contests, sales posts, themed calendar events and associated promotions) and implementing activities.

• Evaluating the effectiveness of work (amount of posts, reach, revenue, subscribers etc), creating reports.

What kind of professional are we looking for?

• Minimum 1 year of experience as a community/support manager.

• Willing to perform work on both Community and Support vectors.

• Ready to work with our products, initiative, and generation of new ideas.

• Strong communication skills, both written and verbal.

• Proactiveness.

• Good self-management skills, ability to plan and distribute workload effectively.

• Upper-Intermediate level of English and Russian.

• Gaming experience in various genres.

Plus:

• Experience working with AI;

• Experience working with gaming metrics.

Why do we enjoy working here?

• The opportunity to contribute to the creation of games.

• Remote full-time work in a stable gaming company.

• A management style that is open to dialogue, trusts the team, and is focused on uniting efforts to achieve results.

• A team of passionate specialists who will support and help in difficult situations.

• 23 days of vacation, 3 personal days, and paid sick leave.